Refund policy. How refunds work.

01 Our Approach to Refunds

Gaming Reset has no subscription fee. You save a card when you start, at no cost, and are charged once a week only for play above your daily allowance and for confirmed tray exits.

If you believe a charge is wrong or would like a refund, contact us. We review requests individually using the payment, your accepted agreement and the relevant usage records. A request does not automatically mean a refund will be approved. Read this policy together with our Terms of Service.

This request-based policy applies to accounts created on or after 8 October 2026. Earlier accounts keep the previously offered 14-day money-back guarantee until a separately notified change takes effect, with at least fourteen days' notice. We honour refund promises already made for a payment. This update does not remove statutory rights or rights under Paddle's policies.

02 Weekly Accountability Charges

The suggested extra-play rate is $4 per hour; the rate you choose and confirm is the one used for your charges. Each confirmed intentional tray exit costs $4. New agreements have no weekly cap. A pricing example does not change an agreement you already accepted.

Saving your card through Paddle costs $0, so there is no setup payment to refund. After that, each week is charged once, after it ends, for play above your daily allowance and for tray exits you confirmed. A week within your allowance with no confirmed tray exits costs $0. You can see every week, day by day, and update or remove your card at any time, in Billing.

If you think a week was measured wrongly, for example a game counted while your computer was asleep, or an exit you did not confirm, contact us with the week and we will review it. Where the measurement was wrong we correct the charge or refund the difference.

03 Card Payment Refunds

Card payments are handled by our payment provider, Paddle, who acts as the merchant of record for these transactions. When you pay by card, Paddle processes the payment and any approved refund is issued through them.

Request a review

Tell us which payment you are asking about and what happened. We may approve a full or partial refund, correct a billing error, or explain why a correctly measured and authorised charge stands. Changing your mind does not automatically qualify for a refund under this request-based policy. Any applicable withdrawal rights, earlier guarantee or Paddle entitlement still takes priority.

To request it, email billing@gamingreset.com or use our contact form. Customers who paid by card can also request the refund directly through Paddle support. Approved refunds are returned to your original payment method.

Incorrect charges and service problems

We correct or refund duplicate charges, confirmed measurement errors, and charges for activity after a cancellation should have stopped billing. We also review technical problems that prevented the service from working as described. Contact us promptly so we can investigate while relevant records are available. This is not a deadline that limits your statutory rights.

04 Your Statutory Rights

If you are a consumer in the European Union, the United Kingdom, or another region with a legal cooling-off period, you may have the right to cancel an eligible purchase within fourteen days. Other countries may provide different periods or remedies. Eligibility depends on the transaction and applicable law; saving a card or using the app does not by itself mean you have waived those rights.

Nothing in this policy removes or limits any refund or cancellation right the law gives you. Where local consumer law requires a refund, that law takes priority over the general rules above. Paddle may also issue refunds under its own Refund Policy. Contacting Gaming Reset first is not a condition of exercising your rights through Paddle or your payment provider.

05 How a Refund Is Processed

Approved card refunds are issued to your original payment method through Paddle. We aim to submit approved requests within two business days and tell you the result of our review. Paddle and your bank control the return of funds, so the date they appear depends on the payment method. Any legally required deadline applies.

06 Chargebacks and Disputes

If you see a charge you do not recognise or believe is wrong, please contact us first. Almost every billing issue can be solved quickly and directly, and that is faster for you than a formal dispute.

You may dispute a charge with your bank or payment provider. Contacting us first is optional. We may restrict access where necessary to investigate suspected fraud or payment abuse, but raising a legitimate refund request or exercising a statutory right is not itself misconduct.

07 How to Request a Refund

Email us at billing@gamingreset.com or use our contact form. To help us find your payment and respond quickly, please include:

• The email address on your Gaming Reset account.
• The date and amount of the charge, and your order or receipt number if you have it.
• For a weekly charge, the week it covers.
• A short note on what went wrong or why you are asking for a refund.

We aim to reply within two to three business days. Customers who paid by card can also request a refund directly through Paddle, who may contact us as part of their own review.

08 Changes to This Policy

We may update this Refund Policy from time to time as our plans or payment providers change. When we make a material change we will update the date at the top of this page. The policy that applied at the time of your purchase is the one that governs that purchase.